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HMHF’s
definition of account management extends beyond the basic,
day-to-day management of an account. We focus on building a
positive, attentive relationship with the client by becoming
totally integrated into their corporate culture — to include
organizational insight and operations. Our resources and
capabilities allow us to go beyond standard travel
management services in order to reduce costs, increase
quality and improve service levels.
Client Specific Vendor
Negotiations
Sophisticated technology and consultative expertise, enables
HMHF Travel Management Corporation to capture and analyze
our clients' data in order to strategically assist with the
development of customized and discounted corporate
agreements with travel-related vendors, such as, airlines,
car rental companies and hotels.
Travel Policy
Development / Compliance Management
HMHF’s Corporate
Management Team has extensive experience in
creating or assisting with the development of client
specific travel policies, including:
· Point
of Sale
– Automated travel policy enforcement programs, which allow
our agents to monitor each reservation for adherence to
company travel policy.
· CompuTraqs
– HMHF’s mid-office automated quality control & assurance
software is programmed to identify custom-tailored policy
parameters within each reservation.
· RESX
- HMHF’s “managed” on-line reservation system identifies and
directs the traveler to client specific preferred vendors
and choices within the company’s policy parameters.
Exceptions to policy
are captured by “TRAMS,” our back office system and
translated into useable management information by our
“TravelMan” reporting program. A specific “Exception
Report” is generated for this purpose.
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